Privacy Policy

Last updated: September 2026

Debbie Cox, ABN: 37170611490, is a sole trader based in Victoria, Australia.

We respect the privacy of our customers and website visitors and are committed to handling personal information responsibly and securely. This Privacy Policy explains how personal information may be collected, held, used and disclosed when you visit www.debbiecoxponderings.com, purchase books or other products, subscribe to communications, contact us or otherwise interact with the business. Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”) apply to our activities, we will handle personal information in accordance with those requirements. We also seek to follow appropriate privacy practices in circumstances where particular provisions of the Privacy Act may not apply.

1. Personal Information We May Collect

The types of personal information we may collect depend upon how you interact with us and may include:

your name;

billing and delivery addresses;

email address;

telephone number;

order and transaction details;

products purchased;

delivery information;

correspondence and enquiries;

newsletter or mailing list subscription information;

customer-service communications;

reviews, feedback or testimonials you choose to provide;

information required to process or administer an order;

IP address, browser type, device information and website usage information; and

other information you voluntarily provide to us.

Where personalised or signed books are offered, we may also collect names, dedication wording or other information supplied for personalisation. We will only collect information that is reasonably necessary for our business activities or otherwise permitted by law.

2. How We Collect Personal Information

We may collect personal information directly from you when you:

purchase a product through our website;

complete an online form;

subscribe to a newsletter or mailing list;

communicate with us through social media;

submit a review, comment or testimonial;

request information about books, events or other activities; or

otherwise provide information directly to us.

Information may also be collected automatically when you use our website through cookies and similar technologies.

In some circumstances, information may be received from third-party service providers involved in processing payments, fulfilling orders, delivering products, hosting the website or providing other business services.

3. Why We Collect and Use Personal Information

We may collect, hold and use personal information for purposes including:

processing and fulfilling orders;

arranging delivery of books and other products;

processing payments and maintaining transaction records;

responding to customer enquiries;

providing customer service;

communicating about an order or delivery;

administering returns, replacements or refunds;

maintaining appropriate business and financial records;

managing newsletter subscriptions;

sending marketing communications where permitted;

improving our website, products and customer experience;

analysing website usage and performance;

preventing fraud or misuse of the website;

maintaining website and information security;

complying with taxation, accounting and other legal obligations; and

managing and operating the business.

We will not use personal information for an unrelated purpose unless permitted or required by law or appropriate consent has been obtained.

4. Payment Information

Payments made through the website may be processed by a third-party payment provider.

Depending on the payment system used, payment card or financial information may be collected and processed directly by the relevant payment provider rather than being stored by us. Third-party payment providers operate under their own privacy policies, security standards and terms of service. Customers should review the privacy information provided by the applicable payment provider where appropriate.

5. Disclosure of Personal Information

We do not sell or rent customer personal information. We may disclose personal information where reasonably necessary to operate the business, including to:

website hosting and technology providers;

payment processors;

postal, courier and delivery providers;

email and newsletter service providers;

accounting, bookkeeping or professional advisers;

IT and website support providers;

analytics providers;

government authorities or regulators where required by law; and

other service providers reasonably necessary to process an order or operate the website.

We seek to provide third parties only with the information reasonably necessary for them to perform the relevant service.

6. Overseas Disclosure and Third-Party Services

Some technology, website hosting, payment, analytics, email, cloud-storage or other service providers may operate or store information outside Australia. As a result, personal information may, in some circumstances, be processed or stored overseas. The countries involved will depend on the service providers used by the business from time to time. Where applicable, we will take reasonable steps in relation to overseas handling of personal information as required by Australian privacy law.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the website and improve website performance. Cookies are small data files stored on a user's device or by their browser.

We may use cookies or similar technologies for purposes including:

website functionality;

shopping-cart functionality;

remembering user preferences;

website security;

measuring website traffic;

understanding visitor behaviour; and

evaluating website and marketing performance.

Third-party services such as website analytics, social media platforms or payment providers may also use cookies or similar technologies in accordance with their own privacy policies. Users can generally manage or disable cookies through their browser settings. Disabling certain cookies may affect website functionality.

8. Direct Marketing and Newsletters

Where you have consented, or where otherwise permitted by law, we may use your contact details to provide information about new books, publications, events, promotions or other relevant business activities. Electronic marketing communications will be managed in accordance with applicable Australian requirements, including the Spam Act 2003 (Cth). You may unsubscribe from marketing communications at any time by using the unsubscribe facility contained in the communication or by contacting us. Unsubscribing from marketing communications will not prevent us from sending communications that are reasonably necessary to administer an existing order, transaction or enquiry.

9. Social Media

The business may maintain profiles on third-party social media platforms including Facebook, Instagram or other platforms.

When you interact with us through a social media platform, that platform may collect and handle your information independently in accordance with its own privacy policy and terms. We are not responsible for the privacy practices of third-party social media platforms.

Information you choose to make publicly available through social media may be visible to other users.

10. Children's Privacy

The business publishes and sells children's books; however, the website and online store are intended for use by adults, parents, guardians and other persons capable of entering into online transactions. We do not knowingly seek to collect personal information directly from children for marketing purposes. Where a parent or guardian purchases a personalised product for a child and voluntarily provides the child's first name or dedication information, that information will be used for the purpose of preparing and fulfilling the relevant order.

Parents and guardians should supervise children's use of the website and should not permit children to provide personal information without appropriate supervision. If you believe that a child has provided personal information to us without appropriate consent, please contact us.

11. Storage and Security of Personal Information

Personal information may be stored electronically through our website, email systems, business systems, cloud services or third-party service providers and, where applicable, in physical business records. We take reasonable steps appropriate to the nature and size of the business to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Security measures may include password protection, restricted access, reputable website and payment providers, software updates, secure connections, backups and other reasonable technical and administrative safeguards. However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Further information about our website security practices is contained in our Website Security Policy.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required for legitimate business, taxation, accounting or legal purposes. When personal information is no longer reasonably required, we will take reasonable steps to delete, destroy or de-identify it where appropriate and subject to any legal record-keeping requirements.

13. Accessing and Correcting Personal Information

You may contact us to request access to personal information we hold about you or to request correction of information that is inaccurate, incomplete or outdated. Requests should be made using the contact details at the end of this Privacy Policy. We may need to verify your identity before providing access to or correcting personal information. In some circumstances, access may be restricted or refused where permitted or required by law. Where applicable, we will explain the reason for doing so.

14. Privacy Enquiries and Complaints

If you have a question or concern about how your personal information has been handled, please contact us using the details below.

Please provide sufficient information for us to understand and investigate your concern. We will take reasonable steps to consider and respond to privacy enquiries and complaints within an appropriate timeframe. Where the Privacy Act applies and you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

15. Third-Party Websites

Our website may contain links to third-party websites, retailers, social media platforms or other external services.

We are not responsible for the privacy practices, security or content of websites that we do not operate. Visitors should review the privacy policies of third-party websites before providing personal information to them.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business activities, website, technology, service providers or applicable legal requirements. We will publish the current version on our website with the date it was last updated. We encourage website visitors to review this Privacy Policy periodically.

Contact Details

For questions, access or correction requests, or privacy concerns, please contact:

Debbie Cox
ABN: 37170611490
Melbourne, Victoria, Australia
Email: 1debbiecox@gmail.com
Website: www.debbiecoxponderings.com